Refund Policy

At FK Royal Store, customer satisfaction is our top priority. We strive to ensure that you are happy with your purchase. However, if you are not satisfied, we offer a fair and transparent refund policy as outlined below.

1. Eligibility for Refunds

You may request a refund under the following conditions:

  • The product is unused, in its original packaging, and in the same condition as when purchased.
  • The refund request is made within 7 days of the purchase date.
  • The product is defective, damaged, or not as described.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Products that have been used, worn, or altered.
  • Items purchased during clearance sales or marked as “final sale.”
  • Gift cards or vouchers.

3. Refund Process

To request a refund:

  1. Contact us via phone (03485752157) or email (fashierajpoot123@gmail.com) with your purchase details, including receipt or proof of purchase.
  2. Provide a clear explanation of the reason for your refund request. If the product is defective or damaged, please include photos as evidence.
  3. Return the product to our store at Chorasta Mian Khan in its original packaging.

4. Refund Methods

Once your refund request is approved, the amount will be refunded via:

  • Cash refund: For in-store purchases.
  • Bank transfer or mobile payment: For online or delivery transactions.
    Refunds will be processed within 7-10 business days after the returned product is inspected and approved.

5. Exchange Option

Instead of a refund, you can choose to exchange the product for another item of equal or lesser value. If the replacement item is of higher value, you can pay the difference.

6. Shipping Costs

  • If the product is returned due to an error on our part (e.g., incorrect or defective product), we will cover the return shipping costs.
  • For other returns, the customer is responsible for the shipping costs.

7. Contact Information

For any questions or assistance regarding refunds, please contact us at:

  • Phone: 03485752157
  • Email: fashierajpoot123@gmail.com

We appreciate your understanding and cooperation. Thank you for shopping at FK Royal Store!